At Alchemist’s Cabinet, your satisfaction is important to us. We take great care in crafting and supplying high-quality natural health supplements, and we want you to feel confident with your purchase.

Change of Mind

Due to health and safety regulations, we are unable to accept returns or offer refunds for change of mind on supplements once they have left our premises. Please choose carefully before placing your order.

Damaged or Faulty Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of receiving your order at info@alchemistscabinet.com.au. We’ll happily arrange a replacement or refund. To help us resolve the issue quickly, please provide:

• Your order number

• A photo of the damaged/faulty/incorrect item

• A brief description of the issue

Returns Process

If a return is approved, we will provide you with instructions and a return address. Returned items must be:

• Unopened and in their original packaging (where applicable).

• Sent back within 14 days of approval.

Refunds

Once your return is received and inspected, we will notify you and process your refund back to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Exclusions

For health and safety reasons, we cannot accept returns on:

• Opened or used products

• Items not purchased directly through Alchemist’s Cabinet.